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Order Delivery
Allowed Delivery Addresses
PUMA ships to all 50 U.S. states, the District of Columbia, P.O. boxes, and APO/FPO addresses. We also ship to Puerto Rico and other U.S. Territories, but delivery times may be longer than those listed below.
Shipping Methods and Rates
Customers may choose one of the following shipping methods:
| Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard (ground) | 5 to 7 business days | $ 7.00* |
| Express | 2 to 3 business days | $ 15.00 |
| Next-Day | Next business day** | $ 25.00 |
*Standard shipping fee to Puerto Rico and other overseas U.S. Territories is $15.00.
**If order placed by 1:00 pm eastern time Mon-Fri.
All orders with merchandise value above $85 (net of discounts and promotions) qualify for Free Standard Shipping - this offer is valid only for shipments to the continental U.S., Alaska and Hawaii. For shipments to U.S. Territories, orders with merchandise value above $85 (net of discounts and promotions) qualify for discounted Standard Shipping of $8.00.
PUMA uses UPS or USPS as delivery carriers.
FreeShipping.com
PUMA is excited to announce that we've joined the FreeShipping.com network of retailers. Members get exclusive savings, protection, and convenience at many of the stores you already know and trust. Members-only benefits include:
- Instant Free Shipping: Take advantage of exclusive free shipping offers and save on shipping costs directly at checkout with over 200 participating websites.
- Shipping Fee Rebates: Get up to $500 back in shipping coverage per year.
- Free Return Shipping: Ordered the wrong size or color? No problem, just send it back! Get up to $500 back in return shipping coverage per year.
- Price Protection: Lowest-price guarantee on the price of any item you buy for up to 90 days, up to $1,000 per year.
- Free 30 day trial with no obligation.
Order Processing and Status
Express or Next-Day orders placed by 1:00 pm eastern time, Monday through Friday, will be processed the same day. Orders received after that time or on the weekend will be processed the next business day.
Information regarding the status of your order will be sent to you via email. If you have not received an order confirmation email within 20 minutes of placing your order, please first check your email spam filter before calling PUMA customer service. When your order ships from our warehouse, you will receive a shipping confirmation email containing tracking information for your packages.
You can also check the status of your order under the "My Account" section of our web site.
Note that some items may ship from different warehouses in separate packages. Information on partial shipments will be noted on the packing slips included in each package. If you do not receive your entire order within 5-7 days, please contact PUMA customer service.
Carbon Neutral Shipping
PUMA is proud to participate in the UPS carbon neutral shipping program, offsetting our carbon impact on the environment for each order at no extra charge to you, the customer. Click here to learn more.
