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PUMA North America is committed to ensuring the privacy of our customers' personal information, and this privacy notice is designed to voluntarily comply with current privacy legislation.
COLLECTION AND USE OF PERSONAL INFORMATION
PUMA limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, email address, credit- or debit-card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used.
Even if you do not make a purchase on our site, we have the ability to track usage of our web site, including what pages are visited, what products are viewed, and the third-party sites that led you to puma.com. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.
Information Voluntarily Provided
There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers.
PUMA has created an Internet database to allow customers to store their shipping and billing information, track the status of their order, list previous orders, and retain email preferences. Registration is entirely voluntary, and you have the ability to correct or delete the information at any time. This information is accessed through the "My Account" section of the site.
PUMA does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the "unsubscribe" option in any marketing email that they receive or by changing their preferences in the "My Account" section of the site.
Commitment to Children
PUMA does not collect or maintain information from people that we know are under 13 years old, and we do not specifically target this group in our marketing materials or other advertising.
DISCLOSURE AND RETENTION OF PERSONAL INFORMATION
PUMA will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized PUMA service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.
PUMA keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
PUMA, as with many other web sites, makes use of "cookies" to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognise your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience.
ACCURACY AND PROTECTION OF PERSONAL INFORMATION
PUMA relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.
In order to make every effort to ensure that your experience on the PUMA Online Store is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).
To be sure you're browsing secure pages for transactions, check your web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the web site address to indicate that you are in a secure environment.
PUMA SAFE SHOPPING GUARANTEE
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the PUMA Online Store. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent charges. For more information on the FCBA, visit http://www.ftc.gov/. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
PUMA PRIVACY OFFICER
PUMA is committed to ensuring that we have no personal information about customers that is not absolutely necessary to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.
In order to ensure compliance with these policies, PUMA has appointed a Privacy Officer to oversee all aspects of its privacy policies and practices. If you wish to know what information we currently have about you, or are dissatisfied with PUMA's privacy policies or practices, you may send a written request or complaint to the Privacy Officer at the address below.
PUMA.com Privacy Officer
10 Lyberty Way
Westford, MA, 01886
United States of America
The Privacy Officer will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify the Privacy Officer, who will ensure the information is updated. In the case of a complaint, the Privacy Officer will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you are still unsatisfied with the actions taken, you may be entitled to make a written complaint to the appropriate government or legislative body.