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Returns & Exchanges
FREE On-Line Returns
PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of the delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please click MY ACCOUNT for registered users, otherwise click HERE.To initiate your FREE return please go to PC Site. Having trouble, no worries, call customer service at 1-888-565-7862.
For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value.
Please be sure to note the return tracking number.
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please see Gift Card FAQs for returns of purchases involving PUMA Gift Cards.
Customers from the U.S. territories (such as Puerto Rico) should use the return label on your packing slip and return using a carrier of your choice to:
PUMA Returns Department
5385 East Provident Drive
Cincinnati, Ohio 45246
We recommend using an insured and traceable delivery method. PUMA.com is not responsible for any returns lost in transit.
For questions about PUMA Factory returns, click to view the PUMA Factory Return Policy. You can also reach the PUMA Factory Customer Service Team at USFactoryCustomerService@puma.com or 718-577-1045. They’re on call between the hours of 9 a.m. and 5 p.m., Eastern Standard Time.
Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our 24 hour customer service at 1-888-565-7862. We are happy to offer FREE GROUND SHIPPING on your replacement order.