FAQ
How can I pay?
We accept Visa, MasterCard, American Express, and Discover. When entering your credit card information, please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.
Please note that this site does not accept any credit cards drawn on banks outside the United States.
How do I check the status of my order or track a shipment?
Go to My Account and enter your username and password.
How do I return or exchange an item?
Any new, unworn item purchased through PUMA.com may be returned for a full refund within 30 days of delivery by using the flat-rate UPS shipping label included with your order. PUMA.com orders may also be returned at a PUMA retail store or outlet for store credit only. Please see our Return Policy for additional information regarding returns and exchanges.
How do I change or cancel my order?
Due to our fast shipping process, it is not always possible to change or cancel an order once it has been placed. Once the order has been processed, you will need to return the original package to obtain a refund and / or place an order for the new product. Please see our Return Policy for additional information.
Do you ship to Canada?
Yes, but not through this web site. Please visit instead our Canadian online shop at http://shop.puma.ca.
Do you ship internationally?
At this time, this web site does not accept orders to be shipped outside the United States (except for APO/FPO addresses). We also currently do not ship to Puerto Rico or other U.S. Territories.
Please visit http://shop.puma.com to find an online shop that serves your country.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we are able to ship to P.O. boxes and APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping.
How do I contact customer service?
You may reach PUMA.com customer service through our online form, by email customerservice@puma.com or phone (888-565-7862).
How is sales tax calculated?
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be performed when the order ships, and your credit card is charged.
How do I use a promotion/coupon code?
To redeem a promotion or coupon code in the PUMA.com Online Shop, enter the code in the appropriate field on the Shopping Bag page.
Be sure to enter the code with the exact spelling and capitalization as shown. You must click "redeem" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages.
If the code is invalid or expired, a discount will not be applied. Coupon codes cannot be applied to previously placed orders.
Please refer to our standard terms of use for more specific terms and conditions.
How do I purchase or redeem a PUMA gift card?
Unfortunately, at this time PUMA.com does not sell or accept gift cards purchased at a PUMA retail store.
