Help

How can I obtain free shipping?

There are multiple ways to qualify for free (standard) shipping when shopping at the PUMA Online Store!

1. Buy more than $85 worth of merchandise. Our standing free shipping offer is available every day.

2. Contribute to Soles4Souls. Just a few dollars short of the threshold? Consider making a cash contribution to Soles4Souls. Help yourself while helping others! Click here to make a donation.

3. Become a FreeShipping.com member. PUMA has joined the FreeShipping.com network of retailers. Members enjoy free shipping and other benefits at PUMA.com and over 1000 other online retailers. Click here for more information.

How can I pay?

We accept the following types of credit cards: Visa, MasterCard, American Express, and Discover. Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.

You may also purchase and redeem PUMA Gift Cards via this site. Please see our Gift Card FAQs for more details.

Why can't I add more items to my shopping bag?

You can add a maximum of ten different items per order.

How do I check the status of my order or track a shipment?

Go to My Account and enter your username and password.

How do I return or exchange an item?

Any new, unworn item purchased through PUMA.com may be returned for a full refund within 30 days of delivery by using the flat-rate UPS shipping label included with your order. PUMA.com orders may also be returned at a PUMA retail store or outlet for store credit only (For our customers' protection, our stores do not have access to your credit card information.) Please see our Return Policy for additional information regarding returns and exchanges.

How do I change or cancel my order?

Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.

Do you ship to Canada?

Yes, but not through this web site. Please visit instead our Canadian online shop at http://shop.puma.ca.

Do you ship internationally?

This web site accepts orders to be shipped to the following geographies outside the United States: APO/FPO addresses, American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.

Do you ship to P.O. boxes ?

Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.

How do I contact customer service?

You may reach PUMA.com customer service in several ways: via our online form, by email customerservice@puma.com or through our toll-free phone number: 888-565-7862.

How is sales tax calculated?

We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.

Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.

How do I use a promotion/coupon code?

To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping Bag page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click "redeem" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.

Please also refer to our detailed Terms and Conditions regarding use of this site.

How do I purchase or redeem a PUMA gift card?

Please see our Gift Card FAQs.

Where can I find a PUMA Store or Outlet?

You can search for your nearest PUMA Store via our online Store Directory.